FAQ

Any questions? Here we have put together frequently asked questions and answers.

  • Which services are included in the offer price?

    The price consists of the can or bag of your choice, the lid of your choice, as well as the processes: labeling, bottling and coding. For a small additional charge, we also offer a box of your choice.

  • Which packaging options do you offer?

    From cans in any shape, size & color, bags in different sizes & colors to pharmaceutical blisters. Even with the can lid, everything is possible, from the standard variant to aluminum lids in gold or silver. On request, we can also offer you special designs in the cans and boxes.

  • Do you also offer outer packaging?

    Individually customized boxes of any kind can also be made according to your wishes. Our packaging and packaging department offers a variety of packaging options.

  • Do you offer the design of labels?

    Our in-house advertising agency can assist you in graphic design. Furthermore, we cover all associated services (from product photos to high-quality renderings to the website) directly in-house.

  • Can I also make my own recipes?

    That's not a problem, of course. We specialize in the encapsulation of individual product formulations. Our team is at your disposal with all its experience and technical know-how. Be it in the area of product development, contract manufacturing or product design. This is one of our core competences.

  • When do I receive a price?

    The prices for our products are immediately available in the configurator. With their own recipes you will receive the prices from our product development usually within 48 hours.

  • How long will it take to get my products?

    Delivery is usually within 2-4 weeks.

  • What is part of the full service?

    On individual customer request our team of graphic designers and web developers is at your disposal. Here we can inform you about product design, product rendering, web development, social media, branding and much more. Assist.

  • What is the minimum order quantity?

    The minimum order quantity usually starts at 500 units. This may differ with more exclusive offer and individual formulation.

  • Which product portfolio do you offer?

    Our products include vitamins, minerals, herbal extracts and individual formulas. The raw materials are supplied by European raw material suppliers and are tested for heavy metals and allergens.

  • In what form can you offer the products (capsules, tablets)?

    Our core competency is in encapsulation with vegan capsules made from hypromellose, gelatin and generally capsules in all sorts of colors. In addition, we also offer some formulations in tablet form, softgel capsules, powder form, liquid form or rubber mold.

  • Is their production certified?

    The manufacture of our products is carried out to the highest quality standards. In addition to an internal, encapsulation-specific, HACCP-certified production, Private Label Facotry also has close partnerships with selected partners to offer you a broader product range. These have been awarded the ISO 9001, GMP and HACCP certifications. In order to offer you maximum quality and safety, our internal production is currently undergoing certification for ISO22000, the international world standard.

  • Which additives are used in the production of capsules?

    Here we adapt to the wishes of our customers and leave you the choice of additives and excipients. As the market is currently massively removing magnesium stearate, we are already relying on rice extract and other natural adjuvants.

  • Where does the production take place?

    We produce exclusively in the EU. We can produce many products for you directly in Gelsenkirchen. For some we cooperate with renowned partners in order to be able to offer you the best possible prices and quality.

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